Frequently Asked Questions (FAQ)

Yes! Our minimum order is just one pack, so you don't need to commit to a large quantity. It's ideal if you're creating a one-off gift, trying out an idea or simply want your own unique deck. If you need more later, you can order additional packs too.

Not at all. Our online Card Creator is designed so you can upload your images, position them, add text and create your cards without professional design software. You can build your deck step by step and see a preview as you go.

Our online creators cover several popular options, including:

• Poker cards – 63 × 88mm
• Bridge cards – 56 × 87mm
• Trump cards – 56 × 87mm
• Tarot cards – 70 × 120mm

Different creators offer different personalisation options, so simply choose the product that best suits what you're making.

Yes. If you want a traditional deck with your own photo, logo or design on the reverse, you can personalise the backs while keeping standard playing card faces. It's one of the quickest ways to create a personalised gift or promotional deck.

Yes. Our fully personalised options allow you to customise the faces as well as the back of the deck. This is ideal for card games, educational cards, photo decks, marketing cards and completely original designs.

On our fully personalised products, individual card faces can have their own images and designs. The exact number of customisable cards depends on the product you choose, and the Creator will guide you through each card in the deck.

Standard Faces keep the traditional playing card design, while still allowing certain additional personalisation such as text.

Semi Personalised and Fully Personalised options give you progressively more control over the face designs. The options available will be shown when you start creating your deck.

Yes. The Card Creator includes a text tool so you can add names, messages, dates, captions or other wording directly onto your design. Make sure important text is clearly visible and isn't positioned too close to the edge of the card.

Yes. Where available, you can use the background controls within the Card Creator to add or change the background behind your images and text. This can be particularly useful when an uploaded image doesn't completely fill the card.

Yes. The Copy Card function can save you a lot of time when several cards need the same or similar design. You can copy an existing layout and then make any individual changes you need.

For the best result, use the highest-quality original image you have available.

Small images, screenshots or heavily compressed pictures may look fine on a phone screen but can lose clarity when printed. Starting with a clear, high-resolution image gives us the best chance of producing a sharp finished card.

There can be some difference between colours viewed on a screen and colours when they're physically printed.

Phones, monitors and tablets display colours using light, while printing uses inks, so an exact screen-to-print match can't be guaranteed. Our printing equipment is regularly calibrated to maintain consistent professional print quality.

You are 100% responsible for checking your design carefully in the Creator before placing your order.

However, if our team notices an obvious problem that could seriously affect the finished product, we'll do our best to flag it before production. We still recommend checking every card carefully before checkout.

We recommend avoiding borders any thinner than 3mm. Cards have to be physically cut after printing, and small production tolerances can make very fine borders appear slightly uneven. Full-bleed backgrounds and designs are much more forgiving and usually give the best result.

If your design is intended to reach the edge of the card, the background or image needs to continue beyond the final cut line.

This prevents tiny white edges appearing if there is normal movement during cutting. Keep important faces, logos and text comfortably away from the outer edge.

The Card Creator gives you tools to position images, add text and adjust the design yourself, but orders are not supplied with a full professional artwork-editing service.

If you're unsure whether something will work, contact us before ordering and we'll be happy to advise.

You must have permission to reproduce any images, artwork, photographs, logos or other material that you upload.

If we believe an order may contain protected copyrighted or trademarked material, we may ask you to provide evidence that you have permission to use it before we can produce the order.

The price depends on the type of deck, level of personalisation, quantity and any additional options you choose.

Your price is displayed within the Card Creator as you build your order, so you can see the cost before you checkout.

Yes. Prices displayed within our online Card Creators include VAT. You'll be able to review the full cost of your order before making payment.

Yes. Quantity pricing is built into our online ordering system, so ordering more packs can reduce the cost per pack. Simply select the quantity you need to see the applicable price.

Packaging varies depending on the type of cards you're creating, and the available options will be shown during the ordering process.

Many of our playing card products include standard packaging, with alternative box options available on selected products.

Get in touch with us for a bespoke quote.

If you need a specialist size, packaging option, larger production run or something that can't be created through the standard online service, our team can advise you on the available options.

Our Standard Service dispatches online orders of up to 250 packs within 4 working days.

Larger orders may require additional production time, so contact us if you're working to a particular deadline.

Yes. Our Emergency Service is available for customers working to a tight deadline.

Place your Emergency Service order before 11am on a working day for same-working-day dispatch. Orders placed after 11am will be dispatched the following working day.

No. Dispatch time and delivery time are different.

Same-day dispatch means your order leaves us that working day. The time it takes to arrive will then depend on the delivery service selected at checkout and your destination.

Working days are normally Monday to Friday, excluding English public holidays.

Orders placed over a weekend or public holiday will begin processing on the next working day.

Delivery options depend on your order quantity and destination, and the available choices will be shown at checkout.

Smaller UK orders are normally sent using Royal Mail, while larger quantities may be sent by courier.

International delivery availability can vary depending on the destination and current carrier services.

Check the delivery options available at checkout or contact us before ordering if you're unsure whether we can currently deliver to your country.

Contact us as soon as possible if you've spotted a mistake.

Because personalised orders can enter production quickly, particularly Emergency Service orders, we can't guarantee that changes will be possible once an order has been submitted.

If production hasn't started, we may be able to cancel your order, so please contact us immediately.

Because every order is made specifically for you, cancellation isn't normally possible once production has started. Emergency Service orders cannot be cancelled once placed because they enter our fast-track production process.

Because your cards are manufactured specifically to your design, personalised products can't normally be returned simply because you've changed your mind.

We therefore recommend checking every card carefully in the Creator before completing your order.

Please contact us and we'll investigate it for you.

Our Quality Guarantee means that if we've made a manufacturing error or your cards are faulty, we'll put it right with an appropriate replacement or resolution. Issues caused by the artwork supplied, choices shown in the Creator preview or normal manufacturing tolerances aren't covered in the same way.

Unfortunately, errors contained in the artwork or design submitted through the Card Creator aren't considered manufacturing faults.

That's why it's important to review the full deck carefully before checkout. If you're unsure about something before ordering, contact us first and we'll be happy to help.

Absolutely. If you're having trouble creating your deck or aren't sure whether your design will work, contact our team at info@personalisedplayingcards.com.

We aim to respond to enquiries within 1 working day.

Yes. If you're concerned about image quality, colour, positioning, borders or whether your idea will work, we'd much rather you ask before placing the order.

Send us the details and our team will point you in the right direction.

Choose the card type you'd like to make and open the relevant Card Creator.

Upload your images, customise your design, work through each card, save your deck, check everything carefully and then add it to your basket when you're happy. From there, simply select your quantity, service and delivery options and complete checkout.